The Nurse and Midwife Navigator Service is a nurse and/or midwife-led model of care that supports consumers and their families through care coordination, advocacy and education. By working across multiple specialties, it aims to reduce service fragmentation and improve access for consumers throughout health services in Queensland.
Nurse navigators are revolutionising the provision of healthcare services by supporting patients with complex health care needs.
The Navigator program is expected to operate beyond the traditional silos of care and work with other healthcare providers to address the needs of the consumer while recognising that flexibility is required at a local level to meet individual HHS needs. As the needs of the consumer encompasses complex care across the broader healthcare system, this ability to provide consolidated navigation of care is fundamental to the Programs approach.