Emergency and Community Connect (ECC) is an integrative and patient focused project that consists of three main components: Emergency Senior Early Assessment Team (ED SEAT), Ageing in Place (AIP) and Health Information Sharing and Access (HISA). Through the ECC project, the Mackay Hospital and Health Service (MHHS), the North Queensland Primary Health Network (NQPHN), General Practitioners (GPs), Residential Aged Care Facilities (RACFs), Pharmacies and the Queensland Ambulance Service (QAS) work together to improve care and outcomes for Emergency Department (ED) patients and RACF residents.
Improving Emergency Care for Residential Aged Care Facility Patients Through Collaboration and Connectivity
Initiative Type
Model of Care
Status
Deliver
Added
27 April 2018
Last updated
19 September 2022
Summary
Key dates
Jan 2016
Jun 2019
Implementation sites
Mackay Base Hospital
Partnerships
Mackay Hospital and Health Service (MHHS), the North Queensland Primary Health Network (NQPHN), General Practitioners (GPs), Residential Aged Care Facilities (RACFs), Pharmacies and the Queensland Ambulance Service (QAS)
Aim
Improved patient care satisfaction as patients acquire the care they need in a timely manner to receive the right care at the right time in the right place.
Benefits
- Reduced need for hospital admissions.
- Reduction in the average emergency length of stay (ELOS) of 6.5hrs.
- Reduced stress as resident will remain in a familiar environment to receive medical treatment.
- Education for resident and family for advanced care planning and planning for medical care decisions.
Background
Barriers existed between community and acute sectors. This highlighted an opportunity to develop a new model of care for RACF patients to receive the right care at the right time in the right place.