Cardiac Services has undergone significant redesign and service improvements as part of a Cardiac Quality Improvement Project (CQIP). Empowering the staff to make and own changes to the service led to impressive reductions in waiting times, reductions in the number of patients waiting, agreement on standardised practices and KPIs and a visible dashboard of both demand and capacity in the service.
Power to the People – Transforming Cardiology
Initiative Type
Redesign
Status
Deliver
Added
Last updated
Summary
Key dates
Jun 2016
Aug 2017
Implementation sites
Gold Coast Hospital and Health Service
Aim
Standardise practice, based on evidence and value, with agreed KPIs and service measures.
Benefits
Reduction in waiting times.
Background
18 months ago Cardiac services in the Gold Coast University Hospital lacked visibility of the whole patient’s journey, had limited insight into demand and capacity and was reliant on multiple and siloed sources of information.
