Healthcare Improvement Unit (HIU) Data Collections

Encouraging hospital staff to focus on quality data within a busy clinical setting is not without its challenges. To increase acceptance of the Project, a broad range of stakeholders were engaged and requirements were clearly explained and regularly reinforced. Great importance was placed on understanding the impacts that the project changes would have on users, and particularly those in a clinical environment.

Change communications were delivered to process users across Queensland Health through the Influencers. A key target group identified as essential to the Project were data entry officers in hospitals. It was important to build this group’s understanding that the patient information they entered into their terminal had a broader use across the health sector. The project used newsletters to reinforce the message that high-quality data was essential to the effective planning and improvement of public health services. It was further explained that if poor-quality data was used for decision making, it was increasingly difficult to identify health risks and improve health outcomes for vulnerable populations.