Where are they now?

Monday, August 26, 2019

Almost 100 projects from across Queensland have been put centre stage and given the platform for scale and spread thanks to the Clinical Excellence Showcase.

Now in its third year, Clinical Excellence Queensland (CEQ) caught up with a few of the previous showcase presenters to see how their projects have progressed since presenting their findings to 400+ clinicians and consumers.

Working together to connect care

2017 Clinical Excellence Showcase

Working together to connect care delivers individualised, consumer-focussed multidisciplinary plans for frequent presenters at the Royal Brisbane and Women’s Hospital Emergency Department (ED). The program provides an enhanced model of care for these patients to improve their long-term health outcomes while reducing dependency on the hospital’s ED.

HHS: Metro North Hospital and Health Service

Status: Ongoing

Outcomes: CEQ’s Healthcare Improvement Unit supported Metro North in expanding this program to Rockhampton Hospital, Redcliffe Hospital, The Prince Charles Hospital and Sunshine Coast University Hospital.

Contact: Ms Debra Harcourt—Nurse Navigator, Metro North Hospital and Health Service

How a frog named Fabio engages children in their care

2017 Clinical Excellence Showcase

Sunshine Coast was Queensland’s first health service to seek feedback and ideas from paediatric patients using an iPad app designed by—and for—children. Fabio the Frog lets children share their hospital experience though a fun and entertaining medium, and creates the opportunity to deliver care that is informed by the child’s unique experience of hospital. This presentation was the winner of the People’s Choice Award at the 2017 Clinical Excellence Showcase.

HHS: Sunshine Coast Hospital and Health Service

Status: Following the successful pilot, this program is ongoing and funded by Wishlist (hospital foundation).

Outcomes: Expanded from primarily paediatric inpatients to include paediatric patients in the emergency department, outpatients, and the Paediatric Outpatient Sedation Support Under Multidisciplinary Team or POSSUM clinic.

Contact: Graham Reeks—Principal Engagement Officer, Sunshine Coast Hospital and Health Service

Do we want to provide food or do we want our patients to eat?

2018 Clinical Excellence Showcase

Room service is a foodservice model that has been increasingly implemented across health care facilities to improve patient satisfaction and reduce food waste. The Mater Private Hospital was the first hospital in Australia to implement room service in 2013. Their aim was to improve patient nutrition care and reduce costs.

Hospital: Mater Health Services

Status: Ongoing

Outcomes: Expanded to all Mater facilities in South Brisbane (i.e. public and private) and Mater Private Hospital Springfield. The Prince Charles Hospital (TPCH) also introduced the service, with a joint research project between Mater and TPCH being considered.

Contact: Sally McCray—Director Dietetics and Food Services, Mater Health

Getting to the CORE of it: How people in crisis are receiving timelier mental health intervention

2018 Clinical Excellence Showcase

Police officers, by virtue of their 24-hour emergency service provision, are often called upon to be the first responders to a mental health crisis. Based on an internationally implemented and evidenced-based model, the program comprises a designated Queensland Police Service Officer and a specialised Mental Health Clinical Nurse Consultant who work closely together and travel in an unmarked police car. They are a “secondary response” vehicle attending Triple Zero (000) incidents in the community at the request of a “first response” police unit. This program allows for an immediate interaction between a person in crisis and mental health clinician.

HHS: West Moreton Hospital and Health Service

Status: Ongoing

Outcomes: Expanded to the Gold Coast Hospital and Health Service in 2018

Contact: Janet Brack—Clinical Nurse Consultant, West Moreton Hospital and Health Service

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Last updated: 26 August 2019