Introducing the Ambassador Program to reduce violence in the healthcare setting

  •   Project Name

    Introducing the Ambassador Program to reduce violence in the healthcare setting

  •   HHS:

    Metro North HHS

  •   Initiative:

    Model of Care, Service Improvement

  •   Presented by:

    Ms Lita Olsson

The Ambassador program is focused on the proactive engagement of patients and visitors to improve the patient experience to prevent and/or reduce aggressive and disruptive behaviours.

In collaboration with the Surgical and Perioperative Nursing leads, Royal Brisbane and Women’s Hospital’s Protective Services team, and QOVSU, it was established that the trial would be undertaken in the three most high-risk wards who regularly house complex surgical patients.

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