VOICeD allows a person with chronic disease to see multiple healthcare providers at one appointment, via telehealth. The person sees each specialist or care provider individually and a multidisciplinary team meeting can be held to further support individualised and comprehensive care.
The model is being trialled in Cairns as a VOICeD Diabetes–Renal–Cardiac multi-specialist clinic. Diabetes, renal and cardiac conditions are often concurrent and may require more than 10 specialist outpatient appointments each year. The life burden of healthcare is high for people requiring the numerous appointments, investigations, and travelling for care. By integrating the appointments and providing a combined plan for care, we aim to reduce the impact on their life.
We have focused on the patient experience by designing workflows, patient contacts, and the telehealth experience in partnership with consumers and the Health Excellence Accelerator Lab (HIU and QUT Design lab).
Patients suitable for telehealth are suitable for VOICeD. The model is anticipated to be adaptable for specialist, nurse, or allied health led care.
Most benefit is anticipated for patients in rural and remote locations, where the patient cannot easily travel for care (e.g. aged care) or where the multidisciplinary care team is distributed across Queensland.
Security and privacy meet Queensland Health standards. VOICeD uses Queensland Health’s virtual clinic telehealth technology, which makes the service accessible at home, at community clinics, and on the go.
The first patient was seen in September 2020.