Discussion
All together 59 patients were seen as part of the expanded scope of practice model of care between December 2019 and June 2020. Average attendance at surgical outpatients for those patients who received intervention from hand therapy reduced to one appointment episode of care. Telehealth appointments rose from 16 in the six months prior to the implementation of the model of care to 95 in the six months after the introduction of the model of care. This sharp rise in the use of telehealth in April and May can be attributed to COVID-19. Telehealth appointments have declined since May 2020 however remain higher than prior to the implementation of the project.
Survey feedback from patients who received their care via telehealth highlights the reduced travel, waiting time and cost. Telehealth is seen as a convenient option and worked well with working times and schedules. Patients did not have to take sick leave to attend appointments. A combination of telehealth with face to face would be helpful for appointments that required hands-on treatment and assessment. Regardless, telehealth is viewed as a good option for times when face to face is not possible.
Patients involved in the expanded scope model of care felt confident with the treating therapist and the care provided. There was little to no waiting time in comparison to waiting time at surgical clinics. The therapist was knowledgeable and able to answer questions regarding surgery, hand therapy, wounds and wound management. When required, the therapist was able to contact the orthopaedic surgeon to schedule an extra appointment. One patient reported there was no need for additional surgical clinic appointments as all concerns were properly addressed through hand therapy.
Lessons learnt
Factors that have been identified as critical success factors for this project:
- Support from hospital service group executive to implement the model, particularly when entrenched referral processes from other members of the multidisciplinary team are difficult to change.
- Consistent support and encouragement of staff members involved in implementing the expanded scope model to ‘take charge’ of patient care to guide the way forward for other multidisciplinary staff members.
- This is not a ‘one size fits all’ model. Each patient must be assessed for their suitability to be part of the expanded scope, depending on their clinical situation.
- A successful telehealth service requires a level of flexibility. Enforcing strict time slots for telehealth clinics often does not fit with both local and rural/ remote health patients.
- Telehealth is viewed as a valuable option by patients and works successfully as part of a range of treatment modalities.
References
Cottrell MA, Russell TG (2020). Telehealth for Musculoskeletal Physiotherapy. Musculoskeletal Science and Practice, 48: p1-6
Kingston, G. A. (2014). Occupational therapy and/or physiotherapy services following a traumatic hand injury for people who live in rural and remote locations. (PhD), James Cook University, Townsville.
Queensland Health Allied Health Professions Office of Queensland (2014). Ministerial Taskforce on Health Practitioner Expanded Scope of Practice. Brisbane: Queensland Government Retrieved from https://www.health.qld.gov.au/ahwac/html/hpmintaskforce.asp
Nancarrow, S. A., Roots, A., Grace, S., Moran, A. M., & Van Niekerk-Lyons, K. J. (2013). Implementing large-scale workforce change: learning from 55 pilot sites of allied health workforce redesign in Queensland, Australia. 11(1), 66.