Mirror meetings provide the opportunity to focus in depth on quantitative information obtained from a patient satisfaction survey and to colour this information with 'narrative' or qualitative information. Mirroring in healthcare is all about putting hospital staff in the patient’s shoes. Patients offer unique knowledge, experience and information about the organisation.
A Mirror Meeting (MM) is a group discussion with patients and/or their relatives with an independent facilitator asking this group how the care was experienced. In the background, employees involved can be present as listeners. Hearing experiences of patients reminds healthcare professionals of the situation, the patient’s needs and provide the professional with eye-opening moments for improvement of care.
A MM will give the organisation the opportunity to obtain this knowledge, experiences and information in a unique way.
At the Princess Alexandra Hospital's Colonoscopy and Hepatology departments, we developed the mirror meetings as a project team with consumers as part of the project team.