Integrated Referral Management Solution (iRMS)

Initiative Type
Service Improvement
Status
Plan
Added
18 October 2017
Last updated
20 February 2018

Summary

The iRMS program will provide GPs and other referrers with rapid, real-time access to referral information at any point in the referral pathway, allowing those involved in patient care to better manage and optimise the patient journey, improve patient safety and reduce specialist outpatient wait times.

Components of the iRMS program include:

  • A statewide Referral Service Directory which will provide details of all HHS clinical locations and the necessary business rules supporting referral lodgement.
  • External eReferral, which will allow external health providers such as GPs to create and submit a referral from either their existing practice software or from health pathways.
  • Internal eReferral, which will allow Queensland Health clinicians to create and submit a referral for existing patients.
  • Referral Lodgement and Tracking, a statewide service to allow the lodgement and tracking of both external and internal referrals.
Key dates
Jul 2017
Jun 2019
Implementation sites
The iRMS program is currently under development with Children’s Health Queensland, Metro North, Metro South and Sunshine Coast and is working toward statewide implementation across all Hospital and Health Services in Queensland.
Partnerships
Hospital and Health Services, Public Health Networks and General Practitioners

Aim

Provide rapid, real-time access to referral information at any point in the referral pathway, allowing those involved in patient care to better manage and optimise the patient journey, improve patient safety and reduce specialist outpatient wait times.

Benefits

  • Improved patient safety through greater accuracy of referral content
  • Improved patient outcomes through enhanced workflow processes
  • More informed clinical decision-making through the introduction of new tools that will enable better referral practices
  • Enhanced communication between healthcare providers
  • More efficient healthcare service delivery through a reduction in avoidable specialist outpatient appointments.

Background

In 2016, Queensland Health facilities received nearly two million referrals for outpatient appointments.  Approximately 60 per cent of these referrals were generated by a source external to Queensland Health such as general practitioners (GPs), 30 per cent generated within an individual facility or Hospital and Health Service (HHS) [internal referrals] and 10 per cent generated from other Queensland Health facilities/HHSs. This process of referral is currently a manual process.

Under the Specialist Outpatient Strategy: Improving the patient journey by 2020, the Healthcare Improvement Unit is working in partnership with HHSs, Primary Health Networks and relevant health stakeholders to implement a statewide Integrated Referral Management Solution (iRMS) that will improve management and tracking of patients across all stages of their health journey, from GP visits through to outpatient appointments and discharge.

Share this

Key contact

Cathi Ryan
Manager Health Systems Development
Healthcare Improvement Unit
(07) 3328 9371
Cathi.Ryan@health.qld.gov.au