Aim
The GP Partnerships and Engagement Dashboard was created to provide an easily accessible overview of local GP profile at both a practice and individual practitioner level. It helps the Gold Coast HHS better understand our primary care partners' needs and supports targeted engagement to improve clinical handover, education and service information sharing.
Another aim is to increase utilisation of our resources to support clinical handover and the ongoing care of patients in the community by general practice.
Outcomes
The dashboard was made accessible to the GP Partnership and Engagement team who provided feedback on improvements to support daily duties. The dashboard was also demonstrated to the Gold Coast Health Board, Queensland GP Liaison Network and at a meeting with the Director, Healthcare Improvement Unit Office of the Executive Director Manager and Manager, Healthcare Improvement Unit Insights.
Impact evaluation is conducted on a quarterly basis by the GP Partnerships and Engagement team through reporting of its key performance indicators to increase utilisation of Queensland Health resources by general practice.
Background
Our annual work plan includes working with general practice to increase utilisation of statewide Queensland Health resources Our service is lacking a sophisticated stakeholder relationship management tool.
The General Practice (GP) Liaison Network is a Queensland Health state-wide program with teams situated in every Hospital and Health Service (HHS).
In our engagement with general practice, we promote multiple Queensland Health resources to support clinical handover and the ongoing care of patients in the community.
Prior to communicating with a particular practice, we need to access, cleanse, filter and analyse 8 different data sources to target our service offerings and understand which resources are currently utilised by each practice and their individual practitioners. Often, once data is gathered and the phone call is made, the practice manager is unable to talk at that time and a rereview may be required. We also receive phone calls direct from GPs via our GP Advice Line and cannot maximise those opportunities to promote resources due to this data being. Easy access to information is required.
