Summary
Gold Coast University Hospital (GCUH) transformed its Specialist Outpatient Service digital ecosystem by designing Kirra, a fully integrated web application that replaces multiple systems. Access to specialist outpatient services is essential for the health and well-being of the Gold Coast community.
It was developed to address the pressures of the department, such as increasing demand, staffing constraints, duplication of work in multiple systems and fiscal pressure. We decided on human centred design and product teams that would lead to digital liberation and free staff up form mundane tasks such as double entering.
The following were addressed and included in the scope:
- digital foundations
- product management
- contemporary platforms
- cross functional teams
- design system
- Agile methodology
We are continuing to enhance this and adding to it in every month and that is the reason why the Agile development methodology and codesign with the building is really beneficial.
The next steps will be to consolidate the scheduling view, create deeper integration, use advanced analytics embedded in workflows, be even more consumer facing and scale it to other areas at the GCUH.
Key dates
Jan 2023 - Jun 2024
Implementation sites
Gold Coast University Hospital
