On 14 and 15 June 2018 the two enthusiastic advisory groups of the statewide Outpatient Business Practice Improvement Officers (BPIOs) and Elective Surgery Coordinators (ESCs) joined forces for the second time to take part in what has now become an annual combined forum. The event covered a wealth of topics related to improving access to elective care with attendees actively engaging in a range of workshops, open discussions and panel sessions.
The forum enabled participants and presenters to share and collaborate on valuable themes including system performance, the future of artificial intelligence, improved reporting and predictive modelling tools, and new models of care such as the Princess Alexandra Hospital’s Skin Lesion Assessment Management (SLAM) model and the Healthcare Improvement Unit’s Digital Outpatient Transfer of Care (DOTOC) project (to name just a few).
The Clinical Excellence Division’s Danielle Treseder and Joanne Sweetser were excited to host this year’s event following the success of the inaugural combined forum last year, noting the content and discussions of this year’s event was stepped-up a notch by also focusing on topics which stimulated higher-level thinking around strategic and system-level influences, in addition to operational issues.
Angela Zande-Wilkins, chair of the BPIO advisory group, described the collaboration between outpatient and elective surgery teams as motivating. "The genuine patient focus from the group to improve access and services delivered was truly inspiring. Such a fabulous day and really looking forward to the next one," she said.
Dr Edwin Kruys, General Practice Liaison Officer, who was invited to present on the Sunshine Coast Hospital and Health Service's same day discharge summary model, was so inspired by the enthusiasm of the forum that he opted to stay and participate in other sessions. Dr Kruys shared that he was so impressed by the passion and commitment of the groups to improve patient care that he wished other General Practitioners were able to participate in future forums.
A forum report is being developed to summarise discussions and outcomes of the two days. This will include a list of recommendations for improving patient access to specialist outpatient and elective surgery services, which will be used to inform future work plans.