CEQ's Healthcare Improvement Community of Practice (HICOP) hosted their first event in Brisbane today: Logan Hospital’s Future Hospital Program (FHP).
The program has seen Logan Hospital gain a reputation for a 'collegiate and innovative culture' where people are queuing to get a job. Program Manager of FHP Vesna Hunter said the key to its success was their investment in staff.
'We often go outside looking for the answers, but the answers are often in-house. We are the experts in healthcare, so why can’t we do the improvements ourselves? That’s why we’re giving our staff the capability to do that,' she said. 'We’re [the Future Hospital Program] the catalyst, we’re the enablers to our clinicians making those changes. Working in on the ground with staff and getting those ideas from the frontline and supporting the idea to fruition.'
When asked about the creation of HICOP, Vesna said it was 'exciting'. 'To be in amongst these amazing minds— picking their brains and creating those networks and contacts—it’s that connection that’s really valuable.'
Dr James Collins, GP Liaison Officer at Metro North Hospital and Health Service, said HICOP enabled him to learn what other great work was going on in Queensland. 'It’s so important that we’re sharing our knowledge and learnings with each other because some areas may not hear about improvements happening in other parts of the state. The value in being able to hear from other people and the great work they’re doing allows us to go look at our practice and think: "How can we do things differently?"'
'It was really good to see some of the aspects [of FHP] particularly in regard to transfer of care and the work they’ve been doing with discharge summaries at Logan. It was great to see the leadership that’s happening there.' James said the key to healthcare improvement was time. 'We’re very time poor and so I think the tricky part is actually having the time to step back a little and to actually think about how we can do things differently because we’re so involved in the care of the patient.'
For more information on HICOP, or to join the network, visit the HICOP page.